AV Timeclock Software
AttendView

 

Frequently Asked Questions

If you need technical support, please first review the following questions and answers. Your question may have already been answered.  If question has not been answered, go to the Support page for other options.

Installation Questions

I am unable to connect to the AttendView Server, how do I correct this?
What are the computer requirements for AttendView?
I am using Windows 95 or NT 4.0, what special installation instructions are there?
I am unable to download AttendView, can I have a CD sent to me?
How do I install AttendView on more than one computer on a network?
Can AttendView be installed on one computer and then run from multiple computers on a network?
Can I do a silent installation of AttendView?
I'm using AttendView single-site. How can I move AttendView to a new computer?
What is the procedure for updating to the latest version of AttendView?
Where do I enter my AttendView license?
 
Configuration Questions
Can I track employees' sick time, vacation time and holiday time?
Can a Job Sub-code (or Job Task) be recorded?
Is it possible to change the time and date format used in AttendView Clock and in the reports?
Can I copy AttendView Clock settings from one computer to another?
How can I prevent employees from changing the time before clocking in or out?  
How can I access AttendView from outside my company's network? 
 
Report Questions
Can I select which printer to print reports to?
Can I export reports to Adobe PDF, Rich Text Format or HTML?
Can I modify the AttendView reports?
Report totals show up as *0:00*, why?
 
Other Questions
I would like to use MS Access to import, export or create reports, but I am asked for a password. What is the password?
Does AttendView support support night sifts?
Is there special pricing for non-profit organizations?
Is the trial version fully functional?
Can employees use a mag-stripe card reader to clock in and out?
Can employees use a bar code reader to clock in and out?
How can I make badges to work with my bar code reader?
The AttendView clock window cuts off at the bottom, why?
My database seems to lose data after a certain interval of time, why?
I've lost the administrators password to access AttendView Tools. How can I recover the password?
I've lost the database password. How can I recover the password?
Can I manually modify my database?
I can provide your support staff with remote access, can you fix an issue for me?

 

If your question is not answered here, visit AttendView Trouble Shooting

 

Installation Questions

What are the computer requirements for AttendView?

AttendView requires Windows 95/98/ME/2000/XP and uses about 14MB of hard drive space. It requires at least a Pentium class computer with 32MB memory (64MB or XP or 2000). On windows 95 or NT 4.0, MDAC may need to be installed. Refer to the question below.

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I am using Windows 95 or NT 4.0, what special installation instructions are there?

Windows 95 & Windows NT 4.0 users may need to install MDAC (Microsoft Data Access Components) 2.5 SP3 to complete the installation of AttendView 4.0. This is not required for 98, ME, 2000, or XP .

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I am unable to download AttendView, can I have a CD sent to me?

Yes, if you are unable to download AttendView for any reason, you can order a free demo CD (there is a shipping charge). Click here to order a free demo CD.

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How do I install AttendView on more than one computer on a network?

Refer to the Intallation Instructions.

Can AttendView be installed on one computer and then run from multiple computers on a network?

No, AttendView must be installed on every computer where it is used. Refer to the previous question. To speed the installation when the installation must be done on many computers, a silent installation may be done. Refer to the question below.

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Can I do a silent installation of AttendView?

You can do a silent installation by specifying /s /v/qn parameters on the command-line when starting the installation. You would need to extract the AttendView40.exe from the zip file first. Then use the following command.

AttendView40.exe /s /v/qn

To install install silently with a dialog box displayed when finished use /s /vqn+. To uninstall silently use /v/x.

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I'm using AttendView single-site. How can I move AttendView to a new computer?

To do this, install AttendView on the new computer. Copy the database file from the old computer to the new computer. The database file name can be seen in the title-bar of AttendView Tools on the old computer. Copy the file AVClock.ini from C:\WinNt or C:\Windows on the old computer to C:\Winnt (for Win NT or Windows 2000) or C:\Windows (Windows 95/98/XP). Run AttendView Tools on the new computer, and select the database file copied from the old computer (from the File menu click on Select Database). You will need to re-enter your license key using the AttendView Server Admin.

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What is the procedure for updating to the latest version of AttendView?

If you have AttendView 3.63 or earlier, you can download a free trial of AttendView 4.0 and try it before purchasing an upgrade from the online store. The following is the upgrade procedure.

  1. Backup the AttendView database
  2. Uninstall AttendView before continuing. To uninstall, go to the Control Panel, click on Add/Remove programs. Select the Install/Uninstall tab if not selected. Select AttendView from the list of applications. Press the Add/Remove Button.
  3. If installing on a Windows 95 or NT 4.0 computer MDAC 2.5 SP2 must be installed.
  4. Run AttendView40.exe (it is an InstallShield Express installation). Follow the displayed instructions.

Note: To restore the earlier version of AttendView, uninstall AttendView 4.0. Then reinstall the original version of AttendView and restore the original database. If you dont restore the original database, it will contain unused fields in the database but will still work correctly.

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Where do I enter my AttendView license?

  1. Open AttendView Server Admin
  2. Enter your password (Default is admin)
  3. Click "Update Licence" on the right side
  4. Enter the key you recieved in the email
  5. Click OK

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Configuration Questions

Can I track employees' sick time, vacation time and holiday time?

Sick, vacation and holiday time can be tracked with AttendView by using jobs in the job list called "Sick", "Vacation" and "Holiday". For example, if an employee is out on vacation, enter the vacation time for the employee using the clock-data editor, and select "Vacation" as the job. A summary of vacation time can be done by creating a job report and selecting "Vacation".

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Can a Job Sub-code (or Job Task) be recorded?

The message field of the clock data could be used to record a job sub-code along with the job number. To do this, instruct employees to first use the Change Job button to select the Job number. Then press the Leave Message button to record the job code. Note: The job code will not be recorded in the clock data record until the employee clocks out or changes jobs again. The job sub-code will then be displayed in the "Message" column of the Detailed, More Detailed and Detailed Job reports. To make the most of the job sub-code, you may wish to make custom reports using MS Access or Crystal Reports (Note: The reports included with AttendView are in Crystal Reports 8.5 format).

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Is it possible to change the time and date format used in AttendView Clock and in the reports?

Yes, AttendView will use date/time settings of your computer. Set the time format from the Control Panel using the Date/Time Properties dialog. AttendView will use the system time format in AVClock and in the reports.

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Can I copy AttendView Clock settings from one computer to another?

Yes. The AttendView Clock settings are saved in the file AVClock.ini which resides in C:\Winnt (on NT 4.0 or Windows 2000 computers) or C:\Windows (on Windows 95/98/XP computers). This can be copied from one computer to another.

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How can I prevent employees from changing the time before clocking in or out?  

This can be achieved by running the AttendView server on a computer which the employees do not have access to. The time comes from the AttendView server computer. If running the single-site version, make sure that the user logon used doesn't have permission to set the computers clock.

If you are using a version of AttendView prior to 4.0, you should upgrade to the latest version to provide the most protection against employees cheating on their clock in/out times.

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How can I access AttendView from outside my company's network?  

You will need to know two things before going outside the network to attempt conecting:

  • What port is AttendView configured on? You can find this under your AttendView Server Administration under port. The default is 8097
  • What is the networks Internet Level IP number. You can use WhatsMyIP.com to get your IP number. Please check with your internet service provider if you have Dynamic or Static service. If it's static then this number should not change. If it's dynamic this number will change periodically. In this case you should look into a in which case you will get a domain name that would be used inplace of the IP number.

Once you have the above information you will need configure Port Forwarding on your router. For help see PortForward.com.

After configuring Port Forwarding, procede to setup the AttendView clock with using the IP number and port number gathered above.

*Please note that using this meathod will give you access to the AttendView clock. You will be able to clock in/out. If you'd like to run reports or edit company/employee data you will need to configre VPN and remote access to your AttendView Database.

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Report Questions

Can I select which printer to print reports to?

Yes, with AttendView version 4.0 you can select which printer to print reports to. To do this, preview the report. Then click on the Printer Setup icon on the preview toolbar.

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Can I export reports to Adobe PDF, Rich Text Format orHTML?

Yes. You will need to install the AttendView exporting libraries which can be downloaded from http://www.attendview.com/download/AttendViewExport.zip . After installing, export by previewing a report and clicking on the Printer Setup icon.

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Can I modify the AttendView reports?

Yes, If you have Crystal Reports, version 8.0 or newer or Open Source Altertnative, you can modify the reports or create new reports. The report files are in the AttendView folder and have the following names.

  • Daily.rpt - Daily time report
  • Detailed.rpt - Detailed time report
  • Detailed2.rpt - More Detailed time report
  • excessive.rpt - Excessive Hours time report
  • job.rpt - Job daily time report
  • jobDetailed.rpt - Job detailed time report
  • jobSummary.rpt - Job summary time report
  • jobWeekly.rpt - Job weekly time report
  • Weekly.rpt - Weekly time report

    Reports can also be created with MS Access or other reporting tools. The database is in MS Access format which can be utilized directly by many programs.

    Please note that we do not support custom reports as this can lead to errors within AttendView. Any report questions should be directed and Crystal Reports.

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Report totals show up as *0:00*, why?

Do your reports look like this:

  • Click the more button when creating a report



  • Under "Advanced Options", ensure that the "out of range" value is acceptable. Any number less than or equal to this number will get flagged as *0:00*


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When not logged in as administrator, I can not create reports. What am I doing wrong?

Make sure that the logged in user has write permission to the AttendView program folder (C:\Program Files\AttendView). To check the permissions of this folder, right click on the folder in Explorer and select Properties. Then click on the Security page.

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Other Questions

I would like to use MS Access to import, export or create reports, but I am asked for a password. What is the password?

This may indicate that the database password has not been set yet. From the File menu of AttendView Tools, select Change Database Password. Enter a new password and press OK. Then you should be able to open the database with MS Access using this new password.

If you are using AttendView 3.0 or earlier, there is no Change Database Password feature. You must upgrade to AttendView 4.0 to be able to open the database with MS Access.

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Does AttendView support support night sifts?

Yes, the hours worked past midnight will be included in the reports on the day which the shift was started. This even includes hours after a break was taken.

For example, if an employee starts at 10:00 PM on a Sunday evening, and then clock out for a "lunch" break at 2:00 AM. The employee then clocks back in at 2:30 AM and works until 6:30 AM. The 8 working hours will all be included in Saturdays total hours.

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Is there special pricing for non-profit organizations?

Yes, we can give a 10% to non-profit organizations. You must request this discount before making your purchase.

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Is the trial version fully functional?

Yes, the trial version functions just like AttendView Unlimited. The only restriction is that it will run for 30 days after installing. When AttendView is registered, the database and settings can be retained and don't need to be reconfigured. The trial version can be installed on multiple computers on a network.

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Can employees use a mag-stripe card reader to clock in and out?

Yes, AttendView will work with mag-stripe readers which interface through the keyboard port (keyboard wedge type). To connect the reader, unplug the keyboard and plug the reader into your keyboard port. Then plug the keyboard into the reader plug. A compatible mag-stripe reader is available from the AttendView online store along with employee ID cards.

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Can employees use a bar code reader to clock in and out?

Yes, AttendView will work with bar code readers which interface through the keyboard port. To connect the bar code reader, unplug the keyboard and plug the bar code reader into your keyboard port. Then plug the keyboard into the bar code reader plug. A compatible bar code reader is available from the AttendView online store.

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How can I make badges to work with my bar code reader?

If your bar code reader supports bar-code 39 or if your purchased the bar code reader from the AttendView online store, you may download a bar-code 39 True Type Font with the link below. The font can be installed from the Font icon in the Control Panel. You can then use any software which supports True Type Fonts (such as MS Word) to print badges with the bar-codes.
Bar-code 39 True Type Font  (right-click and select Save As)
Note: The employee number or clock in/out codes should have asterisks before and after the number or code *2908*.

A word document template for Avery badges (5095) can be downloaded with the following link.

MS Word Template for badges (5095) (right-click and select Save As)

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The AttendView clock window cuts off at the bottom, why?

If your window looks like the image below you likely have windows fonts sets to something other than the default 96dpi.
For instructions on changing your DPI please visit the Windows help site for Windows Vista

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My database seems to lose data after a certain interval of time, why?

If you are losing data on a regular interval, or new databases are created, you likely have purging enabled.
Ensure that you do not have "Purge after backup" enabled.
AttendView 4.1:

AttendView 4.3:

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I've lost the administrators password to access AttendView Tools. How can I recover the password?

Using a proprietary application we are able to reset your administrator access back to the default Username: admin & Password:admin. In order to qualify for this service you must currently have an active support contract. For more information on purchasing support please visit the Online Store.
If have a current support package, visit the AttendView Support Request Form and include your database under the Attach File. The return email address with the reset password will only be emailed to the address on your original order. If your original email has changed please contact us prior to subbmiting you request.

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I've lost the database password. How can I recover the password?

We are unable to reset a database password as that password is a Microsoft Database password. We are however able to extract your data (Clock Data, Jobs, and Employees) from the database and send that data back to you via email in a CSV format which can then be opened in Microsoft Excel or imported into a new database (manually modifying an AttendView database is not supported). In order to qualify for this service you must currently have an active support contract. For more information on purchasing support please visit the Online Store.
If have a current support package, visit the AttendView Support Request Form and include your database under the Attach File. The return email address with the exported data will only be emailed to the address on your original order. If your original email has changed please contact us prior to subbmiting you request.

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Can I manually modify my database?

You may open an AttendView database in Microsoft Access 2000 and above. Please note that manually modifying an AttendView database is not supported and could lead to corruption. It is highly recommended that you make a secure backup of your database prior to any modification. Also, be sure that the database is not in use before modifing it as this may also lead to corruption.

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I can provide your support staff with remote access, can you fix an issue for me?

Yes, we will gladly remote login to your system if you hold a premium support contract and between the hours of 8AM-4PM PST Monday - Friday.
Please note that we cannot troubleshoot or help setup remote login. For one time usage we recomment using a service like Fog Creak CoPilot.
To initiate remote support visit the Support Portal and open a ticket with the subject "Remote Support" and include the following:
  • Nessasary credentials and instructions to establish a remote connection.
  • order number where you purchased support.
  • Notations if there is a prefered time you wish our staff to login. Please allow a 1 hour window.
  • A phone number should we need to contact you.

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